Corporate headquarters of an international supplier of automation technology
Success Story
The 24/7 IT vending machine for the networked corporate headquarters – decentralized output, secure handover and seamless ITSM documentation
Customer profile
Customer
Location
Spacious campus (several buildings, laboratories, offices & test areas)
Number of employees
2.000
Task definition
Establishment of a decentralized 24/7 basic IT supply on campus: issue and return of IT equipment via NetLocker IT vending machines – secure, traceable, compliant and seamlessly integrated into the ITSM (RFID as key, optionally Entra/UPN-ready).
Initial situation
Distributed campus: long distances to the IT kiosk, work interruptions & loss of time
Restricted opening hours (recently reduced further) – “closed doors” outside of opening hours
Manual ITSM processes & media disruptions: output/redemption not consistent in the system
Security & compliance: high-quality devices require legally compliant, traceable handover
Identity management: existing RFID badges as primary key, optional Entra/UPN connection
Unclear return processes: “Defects returned” without clear ticket and timestamp assignment
Target requirement
24/7 issue and return – independent of staff and opening hours
Full ITSM integration: automatic feedback (time stamp, user ID, device/item, status)
Separation by use case: “IT snacks” (immediate) vs. “IT jewels” (ticket-based & secured)
Audit-proof, unalterable protocols for governance & audit
Stock & capacity monitoring incl. minimum stock notifications for refilling
The solution – NetLocker IT vending machines
Hardware
Modular security cabinet systems at two strategic campus hubs
RFID badge as a key (roles for employees, IT & courier service)
Compartments for “IT snacks” (small parts) and secure compartments for “IT jewels” (hardware)
Barcode scan for storage (e.g. by courier/IT) with automatic compartment allocation
Terminal
Modern touch terminal for intuitive dispensing, storage and return – including role-based functions (employees, IT, courier).
Software
The focus was on three business-critical use cases – each with clear workflows, ITSM feedback and complete traceability.
01
IT snacks
Immediate supply of small parts without a ticket: selection at the terminal, compartment opens directly. Backend documents withdrawals & reports minimum stock levels.
Inventory management & refill alerts
02
IT jewels
Secure handover of high-quality hardware via ITSM ticket: storage via IT/courier (barcode scan), automatic notification, collection via RFID with log & escalations for blockers.
ITSM integration & notifications
03
Return service
“Defects returned” with ticket ID: return time & compartment are assigned to the ticket. IT can collect returns in a bundled, plannable and traceable manner.
Audit-proof redemption history
The solution
Thanks to two NetLocker IT machines as decentralized service hubs, the basic IT supply on the campus is available 24/7: fewer walking routes, less waiting time, clear processes – and seamless, audit-proof documentation of all hardware movements in ITSM.
Secure storage of high-value IT assets
Secured compartments per use case
Access via RFID badge (role-based)
Every access is logged
Traceable handover without media discontinuity
Seamless documentation & governance
Timestamp
User ID
System/Subject ID
Article/device
Ticket ID (for “jewels” & returns)
Movement log
Available 24/7
Ideal for shift work, project peaks and “quickly in the evening…”
Remove IT snacks
Pick up hardware
Returning devices
Relieve IT
Multipurpose outlook
Following a successful IT rollout, the expansion to special tools and laboratory equipment is being examined – a system for all handover processes on campus.
Platform instead of individual solution
Standardized workflows
Scalable to additional locations
Same governance logic
Contact us
Would you also like to automate your IT logistics and make it available 24/7?
We look forward to hearing from you.
